We want to hear from you — whether it's a question, a suggestion, or a complaint about this site or LOR Vietnam. This page sets out how to reach us and how we handle what you send us.
You can submit feedback, a request, or a complaint through either of the following channels:
contact@lorvn.com
+84 335 679 599
Please include as much detail as you can, so we can look into the matter properly.
Every message we receive is read and reviewed personally. As a general guide, we aim to acknowledge your message within 24 hours, and to provide a substantive response within 5 business days. Genuinely complex matters may take longer; we will keep you informed of progress.
This page covers feedback about lorvn.com and LOR Vietnam as a company. If your feedback or complaint relates to a stay or reservation at Thiên Ý, please use the dedicated Feedback & Complaints page on thienyhue.com, which has its own, more detailed process for booking and guest matters.
LOR Vietnam
Email: contact@lorvn.com
Phone: +84 335 679 599
LOR